Reference

ink33 Privacy Policy For Your Account

Your account data, wallet records and device access stay connected to one clear Privacy Policy on ink33.

Account clarityWallet recordsCookie choicesPolicy contact

How Wallet And Account Data Is Used

ink33 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect the account details needed to create and protect your access, then connect transaction records to the wallet route you select. A DANA, OVO, GoPay or QRIS payment can create a reference, status and support trail so we can match a receipt with the right

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account. Bank transfer and virtual account records may include the receiving bank route, such as BCA, BRI, Mandiri or BNI, when you choose that path. We use these records to process requests, detect account misuse, answer payment questions and meet applicable legal duties. Jakarta account activity
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is handled under the same policy as activity elsewhere in Indonesia. Where local law permits, you can ask us what data we hold, request a correction or ask about deletion limits. Access or eligibility depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT THE POLICY TEAM

Get Help With A Privacy Request

A clear contact route helps when your account record or wallet status needs attention. Send a privacy question through our account help channel and include the email or phone detail attached to your account, without sending a password or full payment credential. We use those details to locate the correct record, confirm that the request comes from you and explain the next step. If a DANA receipt, QRIS reference or bank transfer is involved, attach only the transaction reference needed for the check.

Team online

Account request

Use our account help channel for a copy, correction or deletion question. Include your registered contact detail so we can verify the account before discussing personal data, while keeping passwords, wallet PINs and complete card or bank credentials out of the message.

Wallet record

For a DANA, OVO, GoPay or QRIS record question, send the payment reference and approximate date through support. We can trace the status without asking you to share a wallet PIN, login code or any complete financial credential.

Security concern

If you notice an unfamiliar sign-in or a device change, contact support through the account help path beside the cashier area. We may ask for account verification, then explain the security action available for your profile and related records.

YOUR DATA CONTROLS

What We Keep And How We Protect It

Our Privacy Policy separates account access, payment records, device activity and support messages so each category has a clear purpose.

Account data

When you open an account, we use your submitted contact details for sign-in, verification and account messages.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity can leave a reference, amount and status record.

Cookies

Cookies and similar storage help keep a session open, remember selected settings and measure basic site operation.

Device security

We may record browser, device and sign-in signals to identify unusual access and protect your account.

Retention timing

We keep personal data only while it supports account operation, payment reconciliation, security checks, dispute handling or a legal requirement.

Change requests

You can ask for access, correction, restriction or deletion through our support channel.

Answers About The ink33 Privacy Policy

These Privacy Policy answers cover the questions we expect you to ask before opening an account or linking a local wallet. We explain the account step, payment references, cookies, device checks, retention and contact route in plain English. If your question concerns access or eligibility, remember that it depends on local law and applies where local law permits.

The ink33 Privacy Policy covers data collected during account creation, sign-in, wallet activity, cookies, device checks and support contact. It explains why we use each category, how long records may remain and how you can request access, correction, restriction or deletion.

We need your registered contact details to create the account, confirm sign-in requests and send account messages. They also help us match a privacy request to the correct profile. We do not ask you to include a password, wallet PIN or full financial credential.

Yes. The Privacy Policy covers payment references and status records created when you use DANA, OVO, GoPay or QRIS. Bank transfer and virtual account activity can also create reconciliation records. We use those references to trace a transaction question without requesting secret wallet credentials.

Send a request through our account help channel using the email or phone detail registered to your account. We verify that the request is yours, identify the data categories involved and explain the response. The available process depends on local law and the record type.

You can ask ink33 to correct inaccurate account data or delete eligible records through support. Some payment, security or legal records may need to remain for a stated period. We will explain the reason for any limit and identify the relevant record category.

Cookies can keep your session active, remember settings and support basic site operation. You can manage them in your browser, but blocking required session storage may interrupt sign-in, verification or cashier steps. Contact support if a cookie setting prevents you from completing an account action.

Contact support through the account help route as soon as you notice an unfamiliar device or sign-in. Do not send a password or login code. We may verify your registered contact, explain the security check and help identify the account action connected to that device.

ink33 Privacy Policy For Your Account

Get Help With A Privacy Request

Account request

Wallet record

Security concern

What We Keep And How We Protect It

Account data

Payment records

Cookies

Device security

Retention timing

Change requests

Answers About The ink33 Privacy Policy

01 What does the ink33 Privacy Policy cover?

02 Why does ink33 need my account details?

03 Does the Privacy Policy cover DANA and QRIS records?

04 How can I request a copy of my data?

05 Can I ask ink33 to correct or delete data?

06 How do cookies affect my account access?

07 What should I do about an unfamiliar device sign-in?

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